Question 1

How long does it take to process and ship my order?

Accepted Answer

Our average delivery time is 5–10 days. Orders can take 3–5 working days to process, followed by an additional 3–5 working days for delivery.

Need it faster? We offer 24/48-hour UK delivery for an extra £5.99. If you'd like to upgrade to express shipping, just let us know and we will confirm if express delivery is available immediately.

Question 2

When will I receive my tracking number?

Accepted Answer

You’ll receive your tracking number 2–3 days before your order is due for delivery. As soon as your parcel is dispatched and scanned into the courier’s system, we’ll send the tracking details to your email.

If you haven’t received it by then, feel free to contact us—we’re happy to help!

Question 3

Can I change my shipping address after placing an order?

Accepted Answer

Yes, absolutely! If you need to update your shipping address, please contact us as soon as possible. We’ll do our best to update it before your order is processed and dispatched.

Contact Methods

LiveChat
sales@smartnestr.com
020 3488 9767

Question 4

I haven't received a confirmation email? Help!

Accepted Answer

Confirmation emails are sent automatically shortly after you place your order. Please check your inbox around the time of purchase, and don’t forget to check your spam or junk folder just in case.

If you still can’t find it, there may have been a small typo in the email address provided. Just contact us with your name and the first line of your address, and we’ll locate your order, correct the email if needed, and re-send your confirmation right away.

Question 5

My tracking hasn’t updated—what should I do?

Accepted Answer

If your tracking hasn’t updated yet, don’t worry—it’s likely that your order is still being processed or hasn’t been scanned by the courier just yet.

Please check if you’re still within the standard delivery timeframe of 5–10 days. If it’s been less than 10 days, we kindly ask that you wait a little longer before reaching out. Once your order is with the courier, tracking will begin updating and your delivery will be on its way shortly.

If it’s been more than 10 days or you’re concerned, feel free to contact us—we’re happy to help!

Question 6

How much does shipping cost?

Accepted Answer

We offer free UK & EU shipping on all orders over £100. For international customers outside of the UK & EU, shipping costs may vary and will be clearly shown at checkout. You’re also welcome to contact us beforehand if you'd like to confirm the cost before placing your order. We are available on LiveChat, via email or over the phone. Click here for our contact information.

For orders under £100, shipping typically ranges from £3.99 to £7.99, depending on the size and weight of your order.

SmartNestr Help Center

Frequently asked questions