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Terms & Conditions

Customer Care

At SmartNestr, we’re committed to delivering exceptional service and support at every stage of your shopping experience. Whether you need help choosing the right product, tracking an order, or resolving an issue, our team is here to assist you.

We aim to respond to all customer enquiries within 24–48 hours, Monday to Friday.

 

For the fastest support, please contact us via:

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We take every enquiry seriously and will always do our best to provide fair, timely, and transparent support.

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If your query relates to returns, warranties, or product issues, please refer to our Returns & Warranty Policies for full details.

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Privacy & Safety

At SmartNestr, your privacy and safety are extremely important to us. We’re committed to protecting your personal information and ensuring a secure shopping experience at all times.

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Data Collection

We only collect the information necessary to process your order, provide customer support, and improve our services. This may include your name, email address, shipping details, and payment information.

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Data Protection

Your information is stored securely and handled in accordance with data protection laws, including UK GDPR. We do not sell or share your personal information with third parties for marketing purposes.

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Website Security

Our website is protected by a valid SSL certificate, which ensures that all data transmitted between your browser and our server is encrypted and secure. This includes any personal details or payment information submitted during checkout.

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Payment Safety

All payments are processed via trusted and secure third-party gateways. SmartNestr does not store or have access to your full card details at any time.

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Cookies

We use cookies to enhance your browsing experience and to understand how visitors interact with our site. You can manage or disable cookies at any time via your browser settings.

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If you have any questions or concerns about privacy or data security, please contact our support team—we’re happy to help.

Wholesale Inquiries

Interested in stocking SmartNestr products or partnering with us on a larger scale? We’d love to hear from you.

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We offer wholesale pricing, bulk order discounts, and tailored support for retailers, pet stores, online resellers, and other partners who align with our values of quality, innovation, and customer care.

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To get started, please reach out to us via:

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Once we’ve reviewed your request, a member of our team will get in touch with more information, including pricing, lead times, and available product lines.

We look forward to building something great together.

Payment Methods

Payment Methods

- Credit / Debit Cards

- Google Pay

- Apple Pay

- Bank Transfer

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